Please be advised of the change in your customer agreement to reflect the addition of these terms:

1. Furthermore, Ability shall not be liable for interruptions of service due to Acts of God, work stoppages or shortages, power failures, failure of any telephone line, or other reasons which are not the fault of or are beyond the control of Ability.

D: Ability may terminate this contract, and all services provided hereunder, with or without cause or breach by subscriber, on 30 days' notice.

E: If a toll free number (TFN) is provided to the subscriber, it is provided only to facilitate the forwarding of the subscriber's calls to Ability, and the subscriber shall not use the TFN in any type of advertising or solicitation.

Please be advised of a change in your message sensitive rate plan effective 05/14/09:

The billing structure will be amended to increase a .10 increase in per out dial charge and a .10 decrease in per remote (e mail, text or fax) charge.

Regarding Alphanumeric Paging

As of July 1, 2009, Ability will phase out its support for new activations and replacement for alphanumeric paging units because we are unable to find reliable product vendors. Over the last few months, we have purchased dozens upon dozens of pagers only to experience unacceptable failure rates once these pagers reach the clients. Ability assures you that our Startel system is properly paging you with the message and receives a confirmation of the page being delivered; unfortunately the pagers themselves are experiencing a high rate of failure.

Ability will still have an inventory of alphanumeric units but will no longer make any warranty to their performance. We highly suggest that you change your delivery of your messages to simply receiving a text message from your cell phone. With text messaging, Ability still receives a confirmation of delivery and any of the major cellular network’s coverage and integrity surpasses those of existing paging networks.

To encourage you to switch to text messaging, Ability will provide a monthly savings on your basic service based on your rate plan.

Effective June 11, 2009

Effective with your June 11, 2009 invoice, there will be a rate adjustment of between 4% to 6% in your rate package.  This increase reflects Ability’s desire to provide more competitive wages and benefits to all of our dedicated staff.

EffectiveApril 15, 2010

Effective with your April 15, 2010 invoice, there will be a rate adjustment of between 5% to 9% each billing cycle. This increase reflects Ability’s desire to augment our staffing and provide more competitive wages and benefits to them.

Effective July 1, 2010

All inbound calls may be recorded for training and customer service purposes with no charge to the subscriber. Retrieval of these recorded calls is charged at $10 per request or $ 25.00 for each billing period. If the subscriber wishes not to have their calls recorded, please contact our office to execute a waiver.

Effective September 1, 2010

The holiday coverage of $6.95 will increase to $10.00 per stated holiday.  

Effective September 1, 2010

The staffing assessment charge will be $10.00 per holiday. 

Call for more information: TOLL-FREE: (800) 897-9880