Once your telephone lines are transferred (usually by call forwarding), our friendly staff answers your calls in a professional manner. Each message is processed according to your exact specifications with customized instructions to meet all of your office needs. See Sample

While capturing all of the vital information, Ability has various methods to deliver these messages to you. Ability is able to relay these pertinent messages by fax or e mail so you have them when you return to the office. If you're "on the go", messages can be texted to your cell or any PDA. We also can bridge or patch the calling party to you immediately.

In addition, a report logging your calls is always ready to be sent at pre-scheduled times or upon your request.

Naturally, we try to process all of our customer calls as expeditiously as possible. We plan our staffing diligently to avoid hold times since these are vital benchmarks for our servIce.

If required, we can partition the level of service where your line is answered on the first ring and your callers will never experience being placed on hold while we transcribe their messages to you.

Let us assistance you in any media driven or client response campaign with customized scripting and a web enabler interface that mirrors the caller's view of your internet site.

We also act as your market research assistant by handling outbound calling for survey or data gathering projects. Low cost per record pricing while providing verification and grading of each contact.