Client Information Company Name(Required)Type of Business(Required)Address(Required)Phone(Required)FaxEmail BacklineAnswer PhraseDo you prefer a voicemail greeting? Yes No During/Lunch Hours Instructions:(please explain & check how you want your messages delivered for routine and urgent calls and any contact information for emergencies, if voicemail is reached would you like us to leave a complete message or would you like us to leave a message for the on-call/contact to return our call to clear message? How many times would you like us to try on-call/contact before trying back-up etc.).Services offered for routine messages: Hold Call Backline Fax or email at specific time Fax/email as taken Refer to call back Other If hold - What time do you want us to dispatch your messages?If you'd like faxes/emails sent at specific time, specify timeHow to handle emergency calls during hours: Call backline Text/SMS Other Details:(Please include contacts' names, numbers, if text provide cellphone provider, order and any interval follow up if voicemail is left.)Details:(Please include contacts' names, numbers, if text provide cellphone provider, order and any interval follow up if voicemail is left.)After Hours Instructions:(please explain & include how you want your messages handled after hours, and any protocol to follow when processing after hour emergencies.)Routine calls after office hours: Hold Fax or email at specific time Refer to call back during office hours Fax as come in Other If you'd like faxes/emails sent at specific time, specify timeWhat is considered an emergency and requires us to reach you for after business hours (please list them)?How to handle Emergency calls after hours: (check all that apply) Call Text Other If more than one is checked, list order preference:Details:(Please include contacts' names, numbers, if text provide cellphone provider, order and any interval follow up if voicemail is left.)CAPTCHAEmailThis field is for validation purposes and should be left unchanged. Δ
