Emergency Answering Services

There are many reasons that your business may need an emergency answering service.

For medical professionals, it could be to handle incoming calls late at night from your patients who are not sure if they should go to the emergency room or who have questions about a medication. For service contractors, it can be assessing a customer’s need for an immediate visit to their home or scheduling an appointment for the next business day. Regardless of your industry, properly handling emergency calls is of the utmost importance.

As business owners, it is impossible to be available 24/7 in the event an emergency arises for one of your customers. Hiring additional staff members to be available in the case of an emergency call requires additional budget and may become unrealistic for your business over time.

Many businesses that receive emergency calls leverage our emergency answering services to help them find balance in being both available and maintaining a normal work schedule.

Our emergency answering services provide many benefits including:

After-Hours/Dispatch Answering Service

Following your protocol, we will ask the right questions to determine the nature of your callers’ emergency. The advantage to an after-hours/dispatch answering service is that once we gather all of the pertinent information, we will contact you to discuss the matter and you can make the decision about what the next steps should be.

Highly Trained Operators

Our experienced and trained phone representatives will assist you and your callers, no matter the reason for the call. Our operators are trained to remain calm even in the face of an emergency in order to provide optimal customer care.


Our trained phone representatives understand that appointments need to be made in an orderly and efficient manner. This helps to ensure that both you and your customer have a pleasant experience. Per your directives, our staff will make sure to gather all the necessary information at the time of scheduling and will also relay any important information to your customers at that time.

Let's Get In Touch

Contact us today to empower your business's voice and ensure no call goes unanswered, no opportunity missed. Let's build your future, one call at a time.

Frequently Asked Questions

An answering service modernizes the traditional role of a front desk receptionist. Typically, it oversees incoming calls for a business, encompassing tasks like scheduling or modifying appointments and delivering essential business details such as operational hours or available services. In certain scenarios, this service extends to managing customer service inquiries and facilitating product sales over the phone.

How can we be of service to you?

It would be a pleasure to have you as a customer and we’re confident you’ll be pleased with our service. Call us anytime and we’ll talk it over.

How soon can we get you started?

Usually within 2 days. However, same day service may be available, if needed.

What are the costs to you?

Our rates are based on the volume of calls taken for your company. We customize our rates to meet your budget and expectations. Basic service fees start as low as $20 for 24 hour coverage.

Who do we answer for?

We can provide service for most anyone. Our clients range from medical practitioners to small businesses to international corporations with a multitude of locations. No company or profession is too small … or too large. References based on business classifications are readily available.

How can we save your money?

Full-time staffing is not cost-effective for most businesses, large or small. By hiring us to handle the after hour calls, you can provide your clients with 24¬hour service at a fraction of the cost.

When are we available to you?

We can provide almost any level of service…full-time, evening, weekend, vacation, temporary, or as needed. We are here for you 24-7.

Let’s Get Connected

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