Secure Messaging Answering Services

We understand the importance of providing a safe and secure answering service for you and your patients.

One of the main focuses of the Health Insurance Portability and Accountability Act of 1996 (HIPAA) is to protect the confidentiality of medical information for all patients. Communication with a patient can be tricky since there is often very sensitive and personal information that needs to be communicated. It is extremely important that personal patient information not be communicated by telephone and that any data collected be protected and encrypted.

When medical data is exchanged between your medical facility and its patients, our team is trained to make sure everything is HIPAA compliant and all data is confidential.

How Does Secure Messaging Answering Service Work Exactly?

Although we understand the need for complete confidentiality when it comes to patient information, we also believe that the exchange of information should not be difficult. In fact, it is our goal that our secure messaging answering service simplifies the process while maintaining HIPAA compliance. The process is simple and efficient for every person involved – the patient and your staff.

How Our Secure Messaging Answering Service Works:

Ability Answering Service receives your patient’s message and adds it to our secure system.
Your medical facility is notified of the secure message delivery without the personal information included.
Our Secure Messaging Application utilizes SSL technology encrypting sensitive information. A member of your team can login to the secure portal to access the message and take over with the necessary next steps.

Let's Get In Touch

Contact us today to empower your business's voice and ensure no call goes unanswered, no opportunity missed. Let's build your future, one call at a time.

Frequently Asked Questions

An answering service modernizes the traditional role of a front desk receptionist. Typically, it oversees incoming calls for a business, encompassing tasks like scheduling or modifying appointments and delivering essential business details such as operational hours or available services. In certain scenarios, this service extends to managing customer service inquiries and facilitating product sales over the phone.

How can we be of service to you?

It would be a pleasure to have you as a customer and we’re confident you’ll be pleased with our service. Call us anytime and we’ll talk it over.

How soon can we get you started?

Usually within 2 days. However, same day service may be available, if needed.

What are the costs to you?

Our rates are based on the volume of calls taken for your company. We customize our rates to meet your budget and expectations. Basic service fees start as low as $20 for 24 hour coverage.

Who do we answer for?

We can provide service for most anyone. Our clients range from medical practitioners to small businesses to international corporations with a multitude of locations. No company or profession is too small … or too large. References based on business classifications are readily available.

How can we save your money?

Full-time staffing is not cost-effective for most businesses, large or small. By hiring us to handle the after hour calls, you can provide your clients with 24¬hour service at a fraction of the cost.

When are we available to you?

We can provide almost any level of service…full-time, evening, weekend, vacation, temporary, or as needed. We are here for you 24-7.

Let’s Get Connected

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